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Shipping & Returns

Order Tracking

You can follow your order here

Shipping Costs and Delivery

The order will be dispatched in the following business day at latest. Please see the available shipping methods and costs to your country.

USA & Canada

Available shipping methods to United States and Canada (prices in EUR and tax incl.)

Shipping method Costs Delivery time
DHL Express – Tracked

Fast door-to-door delivery in few business days to USA and Canada.

14.78€ 1-3 business days

EU Countries

Finland

Shipping method Costs Delivery time
Small Parcel – Tracked

Tracked package delivered to a mailbox or, if the item is too large, to the nearest postal outlet.

3,90€ 3-4 business days
Pick-up from Posti – Tracked

Pick up the products you have ordered from Posti’s service point. The notice of arrival will be sent to you as an SMS. Bring your personal ID with you.

5,90€ 3-4 business days
DHL Express – Tracked

Fast door-to-door delivery in few business days.

9,90€ 1-3 business days

Sweden

Shipping method Costs Delivery time
DHL Express – Tracked

Fast door-to-door delivery in few business days.

9,90€ 1-3 business days

Estonia

Shipping method Costs Delivery time
Omniva – Tracked

Once the parcel has been delivered to your local post office, you will receive a letter, text or e-mail to let you know. Letter-size orders are delivered to the mailbox.

4,90€ 2-3 business days

Other EU-countries

Shipping method Costs Delivery time
International Postal Parcel – Tracked

Once the parcel has been delivered to your local post office, you will receive a letter, text or e-mail to let you know. Letter-size orders are delivered to the mailbox.

4,90€ 7-21 days
DHL Express Woridwide – Tracked

Fast door-to-door delivery in few business days worldwide.

9,90€ 1-3 business days

Rest of the World

Available shipping methods worldwide outside EU, USA and Canada (prices tax incl.)

Shipping method Costs Delivery time
International Postal Parcel – Tracked

Once the parcel has been delivered to your local post office, you will receive a letter, text or e-mail to let you know. Letter-size orders are delivered to the mailbox.

12,90€ 10-30 days
DHL Express Worldwide – Tracked

Fast door-to-door delivery in few business days worldwide.

9.90€ - 29,90€ 1-3 business days

Sometimes some of our products might be out of stock or not kept in stock at all. The estimated re-stocking date or delivery time for such products is usually written in the product page. If the information is not available on the product page, we will let you know the accurate delivery time as soon as we get the information upon order.

Duties & Taxes

International orders outside European Union:

For orders outside European Union, Finnish VAT 24% will be removed from the total at the checkout if the shipping country is outside EU.

Duties & taxes may be payable for orders outside European Union when your order arrives into your country, if your purchase is over the tax free threshold. If you want to be sure, you can get this information from your local customs office to determine if your order will incur any additional charges on entry to your country.

Orders in European Union

All orders in European Union will include Finnish VAT 24%, no customs, taxes or duties payable upon delivery.

Returns

We believe you will be satisfied with your order - our products are high quality and we try to be honest and open with our product descriptions. If, for some reason, you are not happy with the product, you can return it for free in 60 days from receiving the order. The returned product has to be in original condition and not used.

Return process:

  1. Please notify us about the return by contact form or email at support@mukama.com. Add the order reference into the message.
  2. Please pack the items in the original packaging, or similar to how it was when you received the order. Include the original receipt or other note containing the order reference.
  3. Return shipment:
    • DHL: If you ordered by DHL, we will arrange the return with DHL free of charge. DHL will send you the instructions by email and they will come and pick up the return.
    • Postal Parcel: If you ordered by Postal Parcel, we'll send you return instructions by email.
    • Posti (Finland): If your ordered by Posti, you can find all return options here.
      Our return contract number and address:
      --------
      Mukama / Customer Return
      Return ID 638549
      Malminkatu 22 B 33
      00100 HELSINKI
      --------
  4. We will issue issue the refund within one week from receiving the return. The refund is issued to the same payment method and currency that was used in the order. We will notify you by email as soon as the refund is handled.

What if Something Went Wrong?

Damaged product

If the product is damaged during shipping, please take photos of the damaged product and send the images and additional info to our customer service at support@mukama.com. In this way we are able to make the reclamation on your behalf faster. Please keep the damaged packaging. We will replace the damaged item.

Wrong or defective product

We are human people, and sometimes we make mistakes. If we send you the wrong or defective product, please contact our customer service as soon as possible. We'll replace the product right away.

Other issues

Please contact our customer service in all questions, we are happy to help!