Shipping

Shipping methods to selected country:

DHL Express & Large items: DHL Express costs for large items such as bags are higher. Please refer to the product page or checkout for the cost.

Order Tracking

If you don't have an account, you can follow your order here. Otherwise, you can login to your account and check your order.

Handling Times

Our warehouse operates on business days only, from Monday to Friday.

  • Most orders placed by 11:00 EET on a business day will be dispatched the same day.
  • Orders placed after 11:00 EET will be dispatched the next business day.
  • Orders placed during the weekend (Sat-Sun) will be dispatched on next business day.

Customs Duties & Taxes

Orders outside European Union:

For orders outside EU, VAT 24% will be removed from the total at the checkout.

Customs duties & taxes may be payable for orders outside EU when the shipment arrives to your country. Please contact your local customs office to determine whether there will be any charges and how much they will be. We are not responsible for these charges since they are out of our control.

Orders within European Union:

We ship from EU, so all orders in EU include VAT. No customs duties or taxes payable upon delivery.

Buying for a company in another EU country

If you are buying for the company with valid VAT ID in European Union, we can arrange VAT 0% prices (Intra-Community Supply) for you. For this, please do the following:

  1. Create the account with us
  2. Complete the addresses, valid VAT ID and other info
  3. Let us know when you've done the above
  4. We'll set you up with VAT0% pricing

What if Something Went Wrong?

Damaged product

If the product is damaged during shipping, please take photos of the damaged product and send the images and additional info to our customer service at support@mukama.com. In this way we are able to make the reclamation on your behalf faster. Please keep the damaged packaging. We will replace the damaged item.

Wrong or defective product

We are fellow humans, and sometimes we make mistakes. If we send you the wrong or defective product, please contact our customer service as soon as possible. We'll replace the product right away.

Other issues

Please contact our customer service in all questions, we are happy to help!