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Shipping

Order Tracking

You can follow your order here

Handling Times

Our warehouse operates on business days only, from Monday to Friday.

  • Most orders placed by 11:00 EET on a business day will be dispatched the same day.
  • Orders placed after 11:00 EET will be dispatched the next business day.

Shipping Methods

United States

Available shipping methods to United States (prices in EUR and tax incl.)

Shipping method Costs Delivery time
DHL Express – Tracked

Fast door-to-door delivery in few business days to USA and Canada.

14.78€ 1-3 business days
Postal Parcel – Tracked

Economy, delivered by local post in destination.

6.84€ 7-21 days

EU Countries

Finland

Shipping method Costs Delivery time
Small Parcel – Tracked

Tracked package delivered to a mailbox or, if the item is too large, to the nearest postal outlet.

3,90€ 3-4 business days
Pick-up from Posti – Tracked

Pick up the products you have ordered from Posti’s service point. The notice of arrival will be sent to you as an SMS. Bring your personal ID with you.

5,90€ 3-4 business days
DHL Express – Tracked

Fast door-to-door delivery in few business days.

9,90€ 1-3 business days

Sweden

Shipping method Costs Delivery time
GLS Euro Business Parcel – Tracked

Reliable shipments within European Union.

9,90€ 4-12 days
DHL Express – Tracked

Fast door-to-door delivery in few business days.

14,90€ 1-3 business days

Estonia

Shipping method Costs Delivery time
Omniva – Tracked

Once the parcel has been delivered to your local post office, you will receive a letter, text or e-mail to let you know. Letter-size orders are delivered to the mailbox.

4,90€ 2-3 business days

Other EU-countries

Shipping method Costs Delivery time
International Postal Parcel – Tracked

Once the parcel has been delivered to your local post office, you will receive a letter, text or e-mail to let you know. Letter-size orders are delivered to the mailbox.

4,90€ 7-21 days
GLS Euro Business Parcel – Tracked

Reliable shipments within European Union.

9,90€ 4-12 days
DHL Express Woridwide – Tracked

Fast door-to-door delivery in few business days worldwide.

14,90€ 1-3 business days

Rest of the World

Available shipping methods worldwide outside EU & USA (prices tax incl.)

Shipping method Costs Delivery time
International Postal Parcel – Tracked

Once the parcel has been delivered to your local post office, you will receive a letter, text or e-mail to let you know. Letter-size orders are delivered to the mailbox.

12,90€ 10-30 days
DHL Express Worldwide – Tracked

Fast door-to-door delivery in few business days worldwide.

14.90€ - 29,90€ 1-3 business days

Customs Duties & Taxes

Orders outside European Union:

For orders outside EU, VAT 24% will be removed from the total at the checkout.

Customs duties & taxes may be payable for orders outside EU when the shipment arrives to your country. Please contact your local customs office to determine whether there will be any charges and how much they will be. We are not responsible for these charges since they are out of our control.

Orders within European Union:

We ship from EU, so all orders in EU include VAT. No customs duties or taxes payable upon delivery.

Buying for a company in another EU country

If you are buying for the company with valid VAT ID in European Union, we can arrange VAT 0% prices (Intra-Community Supply) for you. For this, please contact us before placing the order and we'll set it up.

What if Something Went Wrong?

Damaged product

If the product is damaged during shipping, please take photos of the damaged product and send the images and additional info to our customer service at support@mukama.com. In this way we are able to make the reclamation on your behalf faster. Please keep the damaged packaging. We will replace the damaged item.

Wrong or defective product

We are human people, and sometimes we make mistakes. If we send you the wrong or defective product, please contact our customer service as soon as possible. We'll replace the product right away.

Other issues

Please contact our customer service in all questions, we are happy to help!