Returns

Our return policy

In short, it is fair and goes as following:

Products in new condition can be returned for free from anywhere in the world within 60 days for a refund. We'll cover the return shipping, but the original shipping costs will not be refunded.
  • New condition: The returned product has to be in original condition and not used at all. The packaging must be unbroken and all product tags still attached.
  • Free from anywhere: Returning is free of charge from anywhere in the world. However, the original shipping costs or any customs charges will not be refunded.
  • 60 days: You can return within 60 days from receiving the order.
Please note that certain product categories such as grooming products, food and drink items are ineligible for return.

Return process:

  1. Please notify us about the return by contact form or email at support@mukama.com. Add the order reference into the message.
  2. Please pack the items in the original packaging, or similar to how it was when you received the order. Include the original receipt or other note containing the order reference.
  3. Return shipment:
    • DHL / GLS: If you ordered by DHL or GLS, we will arrange the return. You'll get instructions by email and the carrier will come and pick up the return.
    • Posti (Finland): If your ordered by Posti, you can find all return options here.
      Our return contract number and address:
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      Return ID 633917
      Mukama Oy c/o Nettivarasto (TLL)
      Tiilenpolttajankuja 6
      01720 Vantaa
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  4. We will issue the refund within one week from receiving the return. The refund is issued to the same payment method and currency that was used in the order. We will notify you by email as soon as the refund is handled.