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Privacy Policy

Updated 23.5.2018

We are 100% committed to protecting the privacy and security of our customers and site visitors - yes, including you reading this right now. We are humans and online shoppers as well so we totally understand how important privacy is. If you have any questions about our privacy policies, contact us at support@mukama.com.

For all our services, the company that’s responsible for your privacy (a.k.a data controller) is Mukama Oy - that's us.

Our Privacy Principles:

Use it for good: We use your information only for making the experience better for you. If you disagree, let us know because obviously then we've done something terribly wrong and we'd like to correct it.

Keep it locked: We keep your data behind locked doors with access to select few.

Talk no-nonsense: We try to avoid jargon and keep it simple so that your grandma gets it too

No spam: You decide whether you want to receive marketing messages from us.

Now that we got these straight, you can dive into the policy sections below.

Who is collecting the data?

The company collecting - and responsible for - your data is:

Mukama Oy (Business ID: FI25437209)
Malminkatu 22 B 33
00100 Helsinki
Finland

What data is being collected?

The information provided by the user:

  • The information provided on confirmation of order (we collect the information even if the payment fails):
    • Contact information, such as name, address, email address and phone number
    • Payment information, such has billing details and information related to selected payment method
    • Consent for email marketing
  • Other information:
    • Product reviews
    • Testimonials
    • Consent for email marketing to the provided email address

Information derived from website usage and generated by analytics:

  • Purchase history with product prices
  • Shipping details such as selected shipping method
  • Browsing and usage data
  • Information for product recommendations
The main source of information is the user, but we may get information from our partners as well.

How will the information be used?

Personal information is used for:

  • Maintaining the customership
  • Handling and delivering the order
  • Developing the services and processes
  • Developing the customer service
  • Analytics and statistics
  • Providing personal content
  • Preventing fraudulent usage
  • Providing better customer service

How is the data being stored and protected?

All personal data is protected against unauthorized access, negligence and illegal activity. The technical level of security of the server facility we use is at high level. The servers are protected against data breaches and follow standards such as ISO 27001, ISO 27017 and ISO 27018.

The EU General Data Privacy Regulations has been applied on our technical solutions, effective on 25.5.2018.

Who is using the information?

Only our staff has access to our system. They are trained to use the systems and know what they are doing.

In some cases we need to transfer information to trusted third parties, e.g. for delivering the order, analytics and marketing. All contracts with these third parties include the demands of General Data Privacy Regulation. Third parties are not allowed to share or use this information for their own purposes.

The company responsible for handling your data:
Mukama Oy (Business ID: FI25437209)
Malminkatu 22 B 33
00100 Helsinki
Finland

How long will the data be stored for?

We store your personal data as long as it's required to fulfill the requirements of this Privacy Policy. Some information may be stored longer if it's required by law.

By your request, we can anonymize your data from our systems. In this case, all personal data from your purchase history will be anonymized and we no longer can identify you nor revert the data. You can request the anonymization by sending the email to support@mukama.com. The complete erasure will take as long as our current data backup cycle is finished.

What rights does the data subject have?

You have a right to:

  • Review your personal data 
  • Correct your personal data
  • Limit the usage of your personal data
  • Object the usage of your personal data
  • Cancel the consent (e.g. unsubsribe from the newsletter)
  • Issue a complaint to authorities

You can make the request for your personal data by contacting our customer service. We need to be able to identify you before we handle any personal information.

Will the data be shared with any third parties? 

We may transfer some of your infomation to third party in order to ensure seamless delivery and marketing.

We also use the information with third parties for analytics and content personalizing. We use this information for offering you more interesting content and developing our services. The data is anonymized whenever possible.

We transfer information for following third parties

  • Analytics partner
  • Personalizing partner
  • Email marketing partner
  • Carriers
  • Logistics partner
  • Payment providers
  • Credit issuers

All third parties will receive only the information necessary to fulfill the service. They do not have a right to use this informaton for anything else. All data transfer will happen under secured connections.

Cookies

Our website uses cookies and other browser techniques, such as browser memory. Cookies are small files stored in your browser, which enables us to gather usage analytics and offer better user experience. The cookies are essential for e.g. the shopping cart function. There is certain lifetime for each cookie, and when it's expired, the browser will delete it. You can delete all cookies from your browser settings at any time.

Cookies are also used for personalizing our website and marketing. Google and Facebook are tracking our website usage, which enables us to analyze and develope our website, as well as create personalized ads and content to you.

Can this policy change?

We are constantly developing our services and creating better user experience. In result, there might be more services and functions, which require updating this privacy policy. The changes in legistlation may also result in changes in this privacy policy.

Questions?

You can always contact our customer service at support@mukama.com